Well, That's Just Great

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My First Experience With Citi. This does not bode well.

  • Me: Yes. I have opened a new credit card account with you and I just received an e-mail that said if I hadn't received the card yet that I should call this number immediately.
  • Citi Customer Service Rep #1: Yes, sir. Before I activate that card I need to verify some information.
  • Me: ...
  • Citi Customer Service Rep #1: Could you please say your name exactly as it appears on the card?
  • Me: ...
  • Citi Customer Service Rep #1: Sir?
  • Me: I don't have the card. I don't want to activate it. I am calling because it hasn't arrived and you sent me an e-mail saying that if it hadn't arrived yet I should call immediately.
  • Citi Customer Service Rep #1: I understand, sir. What is your name?
  • Me: Anthony Giffen.
  • Citi Customer Service Rep #1: And for security reasons, could you please verify your password?
  • Me: ...
  • Citi Customer Service Rep #1: Sir?
  • Me: I don't have a password. I haven't set up anything yet.
  • Citi Customer Service Rep #1: The password is the one you chose when requesting the card on-line.
  • Me: ...
  • Citi Customer Service Rep #1: Sir?
  • Me: I requested the card by filling out a pre approved application that came in the mail. There was no place to put in a password.
  • Citi Customer Service Rep #1: I see. I can tell you that the password starts with the letter "R."
  • Me: ...
  • Citi Customer Service Rep #1: Sir?
  • Me: I didn't choose a password so I don't know what it would be.
  • Citi Customer Service Rep #1: It often is your mother's maiden name.
  • Me: ...
  • Citi Customer Service Rep #1: Sir?
  • Me: My mother's maiden name doesn't start with an "R." Nor does the name of my first pet, my favorite sports team, a street I've lived on, or my favorite uncle. I can honestly say that I can't think of a single thing in my life that starts with the letter "R" that I would choose as a password, if I chose one, but I didn't.
  • Citi Customer Service Rep #1: Not to worry, sir. I am going to transfer you to a password recovery specialist who can help you recover your password.
  • Me: ...
  • Citi Customer Service Rep #2: Hello, sir. I understand you are having trouble remembering your password.
  • Me: ...
  • Citi Customer Service Rep #2: Sir?
  • Me: I didn't forget my password. My card has not arrived. I have never chosen a password. I received an e-mail from you that if my card hadn't arrived I should call immediately.
  • [Insert five minute process for verifying that I was who I said I was.]
  • Citi Customer Service Rep #2: Okay, sir. Now that we have verified your account we can go ahead and activate that card. Could you please read...
  • Me: No. No. No. I am calling because my card hasn't arrived and I received an e-mail that said I should call this number immediately!
  • Citi Customer Service Rep #2: That's right. Just let me check...now, sir, I'm showing that the card was mailed out on September 6 and it can take five to seven days for the card to reach it's final destination.
  • Me: ...
  • Citi Customer Service Rep #2: Sir?
  • Me: So I should wait and if it doesn't show up in a few days, then I should call?
  • Citi Customer Service Rep #2: Yes, sir.
  • Me: ...
  • Citi Customer Service Rep #2: Sir?